Your objectives are in line with those of the company. Stakeholders should be informed about IT service desk metrics. When possible, use graphics. Keep track of your progress. Goals Performance goals should be aligned with corporate objectives, which can be difficult to achieve. Because most businesses want to get things done quickly, the time-per-ticket scenario can be challenging. This could indicate that the Helpdesk replies promptly to others but does not complete the issue before closing it....

Only large organisations, as we all know, can afford to employ a small team of specialists to handle complex IT infrastructures. As a result, small MSPs should instead employ RMM (Remote Monitoring and Management) software to complete this task. MSPs employ remote monitoring and management software to keep their clients’ IT infrastructure and systems up to date. This programme is a must-have for businesses who want to deliver IT services remotely....

You also need to bear the cost in mind. Some laptops can be very expensive, and if you are on a budget, then you won’t be able to get the higher-end ones. That doesn’t mean that you can’t get a good quality laptop, however. This article will further explore this topic, explaining a few tips for buying a laptop in South Africa: Brand New Laptops If you are going to buy a brand new laptop, then it’s always best to look around and try to find the one that’s most affordable but also has the best features....

LokiBot is in active development and over the years developers have added a bunch of features to it. It is a popular choice with SilverTerrier, a Nigerian company email compromise (BEC) group. It may steal browser information from more than 25 different products, check remote tool (SSH, VNC, RDP) and find email and file transfer clients credentials. Start using free ssh vulnerability scanner online to prevent from hacker. Trend Micro researchers discovered that new LokiBot strains use image files to conceal the code needed for their unpackaging routine....

When reviewing a campaign performed by a threat agent they call ScamClub, optimistic researchers found the security void. For many years, the community has been active, launching malvertising attacks intended to funnel users to a wide variety of tempting rewards on spam websites. ScamClub specializes in high-volume operations; a substantial number still enter consumers even though much of their payloads are blocked. “ScamClub has provided over 50 MM of malicious [ad] impressions over the last 90 days, maintaining a low baseline of activity enhanced by frequent manic bursts, with as many as 16 MM of affected ads being served in a single day,” Confiant said in a Tuesday blog post....

Important Points to Remember Hackers eavesdrop on active communication channels between two users in MITM attacks in order to steal confidential information. The most typical approach of carrying out the attack is to make two victims believe they are conversing with each other while the attackers intercept all they say. Man-in-the-middle attacks are carried out via techniques such as sniffer and session hijacking. DNS spoofing and ARP spoofing are the most prevalent man-in-the-middle attacks....

According to Mozilla’s Security Advisory, “Saved login passwords can be copied without master entry,” which also rate the safety fault tracked as CVE-2019-11733 as “mild.” Check for mozilla vulnerability scanner here. This vulnerability enables anyone with local access to Firefox’s unpatched variant, to access the Save logins dialog in the Firefox Options > Preferences for Privacy & Security menu and to copy the information stored for any of the saved logins using the “Copy Password” option....

Initially discovered in 2016 and having its source code released online in October of the same year, Mirai was the base of numerous distributed denial of service ( DDoS) botnets, several of which emerged in recent months alone, including SORA, UNSTABLE, and Mukashi, among others. In terms of targeted devices or intrusion techniques, each of the Mirai variants has brought something new to the table, and the latest detected iteration is no different....

According to information shared on Twitter by Australian security researcher @vrNicknack, the incident occurred on 12 December 2019 during a server upgrade to a third-party hosting provider. — Nick (@vrNicknack) 15 January 2020 Since then, P&N has confirmed the incident. The Australian bank, a division of Police & Nurses Limited, has informed customers that unknown threat actors have been able to access personal information stored within its Customer Relationship Management (CRM) system....

The crooks who upload the phishing kits to compromised servers are used by them to collect login credentials from their goals as an integral part of various phishing campaigns. The consequences of phishing kit exploitation Researchers say “there is an additional layer of attack, which is often unknown to the person responsible for the deployment of the Phishing Kit-vulnerabilities in the Web Application.” After inspecting hundreds of phishing kits, the exploitable flaws found by Akamai’s research team are present because kit developers utilize outdated components to construct them, expose and therefore expose them to attacks from other bad actors....

According to County Administrator Chad Kinsley, the county settled the attack by paying less than 10% of the hackers’ original demands. WIBW-TV reported that the eastern Kansas county did not reveal the amount it paid. Kinsley explained, “We are a small county with limited resources.” “Given the enormous expectations that the COVID-19 pandemic has placed on local governments like ours, we wanted to make sure the hackers understood that there was no way we could even come close to matching their demands....

However, most businesses waste money on PPC campaigns because they fail to plan, research and understand the process. It’s common to get the targeting wrong or ignore the importance of tracking metrics to improve performance. In this article, we take a closer look at PPC ads and the role of a PPC agency. What Are PPC Advertising and PPC Consultancy? Pay-per-click advertising (PPC) is an advertising type in which the advertiser pays a set amount for each user that clicks on the ad....

Virtual machine backup is able to backup data for security controls, as the critical data of the operating systems is handled by managed service providers for information security and cyber defense from a potential ransomware attack. VM backup will protect your business from malicious links and certain business operations. Needless to say that there is something called ransomware as a service – which is an offer for paid malware. It was created for extortion through stolen or encrypted data, known as ransomware....

iNSYNQ is a licensed Microsoft, Intuit, and Sage host that offers cloud-based virtual desktops for company apps such as QuickBooks, Sage, Act & Office. “INSYNQ encountered a 7/16/19 ransomware attack by unidentified malicious attackers. The attack affected information belonging to certain iNSYNQ customers, making such information inaccessible,” states a status update released on the company’s support page. “As quickly as iNSYNQ found the attack, iNSYNQ took measures to contain it, including turning off some servers in the iNSYNQ setting, which created an attempt to safeguard information and backups from our customers....

This tool allows small, medium, and large businesses to run backups on their systems. Bacula has offered up open source backup procedures and activities for a variety of Bacula services. Bacula is an open source network backup solution that runs on a variety of operating systems, with Windows, Ubuntu, and Linux being the most popular. 6 Reasons Why Clients Prefer Bacula Open Source Network Backup Solution Cost Bacula’s open source solution is cost-effective depending on the package level....

That’s why a lot of businesses are opting for outsourcing the job of looking after your computer infrastructure to companies that offer colocation services. You’ll still own the hardware, but they will be stored, cooled and maintained at a different location. There are several benefits to this approach, so keep on reading to find out how this solution can help you grow your business. Example: It gives you more freedom to work on other things that will grow your business....

SSH enables secure network services to be delivered over an insecure network like the Internet. ActiveXperts Network Monitor can use SSH to connect to a remote machine that runs the SSH daemon and run a command or shell script. RSH is another IP-based protocol for running programmes on a distant Linux/Unix machine, however it is less common due to the fact that it is insecure. As a result, SSH is suggested for remote Linux and Unix computer monitoring....

SUN is a popular mobile network in Philippines that offers wide range of services to customers including data plans, call tariffs, messaging and lots more but as it happens every other places, some people still look for loopholes to extort and enjoy cheapest and most times free browsing cheats which is otherwise known as “free internet” or “free net in Philippines”. This particular SUN free Internet trick is not totally FREE because you need to subscribe to any of SUNs TU 50, TU 150 any similar package for it to work....

Companies also spend a considerable amount of their profits on corporate gifts and giveaways which help them to retain the customers for a long time. Companies also implement loyalty programs and provide the best customer services for client acquisition and retention. Employee gifts and unique corporate gifts are given to the workers of the company also promotes business and helps in the client onboarding. Following are some prominent strategies to enhance client onboarding and retention:...

The boot (i.e., the startup) of the operating system is no longer as snappy as in the beginning, the programs load with difficulty, sometimes it can even happen that the computer suddenly stops working for a few seconds and then resumes, as if nothing had happened. In short, after a year or so of use, the computer could also start to become slow, to show signs of failure. In these cases, what should be done to speed up the PC?...